Refunds and Returns Policy
We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.
Your purchase of goods will be subject to certain laws such as the Consumer Rights Act 2015. These consumer laws provide you with certain rights that cannot be excluded, including a statutory right that the quality of our products is satisfactory. Nothing in these terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law which cannot lawfully be excluded, restricted or modified.
Please send all refund and return enquiries to returns@slip.com.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us at returns@slip.com for a replacement or refund.
Change of Mind
If you change your mind and wish to exchange an item or would like a refund, that's no problem. To be eligible, your item must be:
- returned within 60 days of purchase;
- unused;
- in the same condition you received them in; and
- in their original packaging.
Please note that customers are responsible for all return shipping costs. If you request an exchange, depending on your location, you may also be responsible for any postage fees for sending the replacement item to you. Please make sure to use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.
Gift Returns
Gifts purchased at slip.com are only eligible for store credit. Proof of purchase will be required. Customers are required to cover the return shipping costs.
Final Sale
Products marked FINAL SALE at the time of sale will not be eligible for return, refund, exchange or store credit unless faulty or defective. This policy does not affect your statutory rights (including under the Consumer Rights Act 2015), which cannot be excluded or limited by law.
We take quality very seriously. Our products are made with the finest materials available anywhere in the world. If you are unsatisfied in any way, please contact us at hello@slip.com and one of our friendly staff will get back to you asap.